Analytical Instrumentation Specialist
2 weeks ago
About Us
Pace Life Sciences
Pace is dedicated to enhancing safety and health globally. We support the pharmaceutical and biopharmaceutical sectors throughout the drug development lifecycle, from initial research and development to clinical trials and commercial product support. For clients with in-house laboratories and manufacturing, we offer specialized professional services to enhance their operations.
Job Overview
At Pace, our Technical Field Services (TFS) division presents exceptional opportunities for career advancement. By engaging in varied environments, fostering strong customer relationships, and surpassing expectations, TFS team members continuously evolve and refine our processes. With over four decades of experience in laboratory operations, we cater to diverse industries, instruments, and facilities nationwide, providing our team with unmatched access to a wealth of shared knowledge supported by effective leadership. If you seek a collaborative team of analytical professionals and a dynamic, hands-on work environment, consider joining TFS for substantial growth and a community committed to your success.
In our Technical Field Services division, chemists engage in practical work and interact directly with clients. We specialize in servicing complex instrumentation, including GC, GC/MS, LC, LC/MS, IC, and Dissolution. While the technology is intricate, TFS offers a comprehensive training program for new hires, along with ongoing education to enhance the skills of our service personnel. Our TFS Specialists possess diverse skill sets, including strong technical knowledge, customer service expertise, and effective problem-solving abilities. With over 20 years of service experience, we have consistently grown and created numerous advancement opportunities across various states.
Your Role
As an Instrument Services Specialist, you will deliver technical solutions and advanced instrument support services to TFS customers, including external clients, laboratory chemists within the Pace system, and departmental colleagues. Your responsibilities will encompass a range of support services related to analytical instrumentation, including:
- Preventive maintenance, installation, repair, and performance testing of instruments
- Installation, configuration, and troubleshooting of application software
- Providing on-site and remote customer support
- Delivering technical training on analytical systems
- Ensuring compliance with regulatory standards
- Maintaining positive relationships with clients
Qualifications
- Bachelor's degree in chemistry or a related field
- Preferred experience in equipment servicing
- Familiarity with chromatography systems (HPLC, UHPLC, LCMS, GC, GCMS, IC)
- Experience with LC/MS or LC/MS/MS is a plus
- Strong customer service skills
- Willingness to travel up to 25 percent
Benefits
We offer a comprehensive benefits package, including paid vacation, holidays, sick leave, medical, dental, and vision insurance, retirement plans with company matching, and various voluntary insurance options.
Equal Opportunity Employer
Pace is committed to providing equal employment opportunities to all individuals and prohibits discrimination and harassment of any kind.
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