Telecommunications Support Specialist
3 days ago
**About Us:** Visionary Marketing Group is a leading provider of telecommunications services.
**Salary:** $55,000 - $65,000 per annum
**Job Description:
Key Responsibilities:- Act as the primary point of contact for customers, providing support for their telecommunications products and services.
- Diagnose and resolve customer inquiries and technical issues through various channels.
- Educate customers on product features, service packages, and troubleshooting steps.
- Collaborate with cross-functional teams to escalate and resolve complex customer issues.
- Stay up-to-date on the latest trends and advancements in telecommunications technology.
- High school diploma or equivalent; Bachelor's degree in a related field is a plus.
- Previous experience in customer support or a technical helpdesk role, preferably in the telecommunications industry.
- Excellent communication skills, both written and verbal.
- Familiarity with common telecommunications protocols and technologies.
- Patience, empathy, and a customer-centric mindset.
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