Telecommunications Support Specialist

3 days ago


Anaheim, California, United States Visionary Marketing Group Full time
Job Title: Telecommunications Support Specialist

**About Us:** Visionary Marketing Group is a leading provider of telecommunications services.

**Salary:** $55,000 - $65,000 per annum

**Job Description:

Key Responsibilities:
  • Act as the primary point of contact for customers, providing support for their telecommunications products and services.
  • Diagnose and resolve customer inquiries and technical issues through various channels.
  • Educate customers on product features, service packages, and troubleshooting steps.
  • Collaborate with cross-functional teams to escalate and resolve complex customer issues.
  • Stay up-to-date on the latest trends and advancements in telecommunications technology.
Requirements:
  • High school diploma or equivalent; Bachelor's degree in a related field is a plus.
  • Previous experience in customer support or a technical helpdesk role, preferably in the telecommunications industry.
  • Excellent communication skills, both written and verbal.
  • Familiarity with common telecommunications protocols and technologies.
  • Patience, empathy, and a customer-centric mindset.


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