Telecommunications Support Specialist

3 weeks ago


Anaheim, California, United States Visionary Marketing Group Full time

Visionary Marketing Group is looking for a skilled Telecommunications Support Specialist to join our team. In this role, you will be responsible for providing expert support to our customers, troubleshooting complex issues, and empowering them with knowledge on our products and services.

Key Responsibilities:

  • Serve as primary point of contact for customer inquiries and technical issues
  • Diagnose and resolve customer problems through various channels
  • Collaborate with cross-functional teams to escalate and resolve complex issues
  • Document customer interactions and solutions accurately

Requirements:

  • High school diploma or equivalent; Bachelor's degree in a related field is a plus
  • Previous experience in customer support or technical helpdesk role, preferably in telecommunications
  • Excellent communication and problem-solving skills
  • Familiarity with CRM systems and standard office applications

Benefits:

  • Competitive salary: $65,000 - $85,000 per year
  • Opportunities for growth and professional development
  • Dynamic work environment and collaborative team culture


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