IT Support Specialist

3 weeks ago


Anaheim, California, United States Total Warehouse Inc. Full time
Job Description

We are seeking a highly skilled IT Support Specialist to join our team at Total Warehouse Inc.

The estimated salary for this position is $55,000 - $65,000 per annum.

Key Responsibilities:

  • Provide technical assistance and support to internal users via various channels.
  • Troubleshoot and resolve hardware and software issues for desktops, laptops, printers, and mobile devices.
  • Document and track user issues and solutions in a knowledge base for future reference.
  • Assist with onboarding new employees by setting up equipment and providing initial training on software and systems.
  • Collaborate with other IT team members to escalate complex issues and ensure proper follow-through.
  • Stay up to date with industry trends and best practices in IT support.

Requirements:

  • Strong understanding of operating systems and common software applications.
  • Ability to diagnose and resolve technical issues efficiently and effectively.
  • Excellent verbal and written communication skills to convey technical information to non-technical users.
  • Strong focus on providing exceptional support and building positive relationships with end-users.


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