IT Support Specialist
3 weeks ago
We are seeking a highly skilled IT Support Specialist to join our team at Total Warehouse Inc.
The estimated salary for this position is $55,000 - $65,000 per annum.
Key Responsibilities:
- Provide technical assistance and support to internal users via various channels.
- Troubleshoot and resolve hardware and software issues for desktops, laptops, printers, and mobile devices.
- Document and track user issues and solutions in a knowledge base for future reference.
- Assist with onboarding new employees by setting up equipment and providing initial training on software and systems.
- Collaborate with other IT team members to escalate complex issues and ensure proper follow-through.
- Stay up to date with industry trends and best practices in IT support.
Requirements:
- Strong understanding of operating systems and common software applications.
- Ability to diagnose and resolve technical issues efficiently and effectively.
- Excellent verbal and written communication skills to convey technical information to non-technical users.
- Strong focus on providing exceptional support and building positive relationships with end-users.
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