Account Coordinator

11 hours ago

Herndon, Virginia, United States Team Velocity Full time
Job Description

As a key member of the Customer Success Team at Team Velocity, the Account Coordinator plays a vital role in ensuring the success of our clients in the automotive industry. This position requires a strong understanding of integrated marketing strategies, including traditional and digital marketing channels. The ideal candidate will possess excellent communication skills, be highly organized, and have a proven track record of meeting deadlines and delivering high-quality results.

Responsibilities:

  • Develop and maintain a working-level understanding of the automotive industry, company culture, products, services, strategic communication planning, and integrated marketing strategies.
  • Prepare and deliver high-quality customer success documents, including meeting agendas, reporting decks, and client communications.
  • Participate in and document client meeting discussions and conference calls.
  • Maintain constant communication with account teams on deliverables' status and current work-in-progress.
  • Resolve client questions and needs in a timely manner.
  • Work to problem-solve production issues and errors, escalating issues as needed.
  • Understand clients' goals and effectively organize deliverables to ensure productive campaign results.
  • Update and maintain clients' consumer portals.
  • Learn and maintain knowledge of compliance and co-op requirements for all manufacturers.
  • Support account management teams with additional tasks as needed.

Requirements:

  • Bachelor's degree in Marketing, Advertising, Communications, or a related field.
  • A minimum of 2+ years' professional work experience.
  • Automotive agency, automotive in-house marketing, and/or customer service experience preferred.
  • Proficient in Microsoft Office.
  • Extremely organized, task, and detail-oriented.
  • Must be a critical thinker.
  • Exceptional communication skills, demonstrated ability to write, listen, and articulate in a clear, concise, and professional manner.
  • Demonstrated ability to proactively take ownership of projects.
  • Ability to establish priorities and objectives.
  • Must be flexible in a fast-paced, ever-changing environment.
  • Must maintain focus and constructive behavior under pressure.

About Team Velocity:

Team Velocity is a full-service marketing agency serving the automotive industry, providing fully integrated marketing solutions to OEMs and dealerships nationwide. We are revolutionizing the automotive industry with cutting-edge technology to help dealers sell and service more cars. Our proprietary technology platform, Apollo, analyzes consumer behavior to predict who will buy, what they will buy, and when they are ready to service. Apollo automates the entire communication process by delivering hyper-personalized campaigns across every touchpoint, maximizing ROI, and lifetime revenue.

Our Vision:

Our vision is to serve our clients with a single technology platform that empowers them to execute intelligent marketing across every online and offline channel. We aim to deliver a frictionless consumer experience, from the initial engagement to a final transaction.

Our Culture:

Our team members are hard-working and driven to achieve success for our clients and our unique culture promotes creativity, camaraderie, and success.

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