Intermediate Reactive Services Support Specialist

1 week ago


Tucson, Arizona, United States Courser Full time
Job Overview

About Us
Courser is a prominent Managed Services Provider (MSP) committed to delivering exceptional IT solutions. Our team thrives on a culture of collaboration, integrity, and innovation, ensuring that we meet the diverse needs of our clients across the nation.


Position: Level II Reactive Services Support Technician
We are seeking a dedicated professional to enhance our Services Team.


Your Responsibilities
  • Diagnose and resolve client issues using remote support tools.
  • Oversee project planning, coordination, and vendor interactions.
  • Set up and troubleshoot Office applications across various versions.
  • Manage and resolve issues related to VMWare host servers.
  • Administer and troubleshoot Active Directory, including user and group management.
  • Resolve network equipment issues, including Firewalls, Switches, and VPNs.
  • Troubleshoot Wireless Access Points and client connectivity.
  • Configure and address issues with Windows operating systems (7, 8/8.1, 10, 11).
  • Manage and troubleshoot Windows Server services and configurations.
  • Handle digital certificate implementations and troubleshooting.
  • Maintain documentation for scheduled tickets and non-client related tasks.
  • Support various medical and dental software and hardware systems.
  • Participate in project-related activities and support as needed.
  • Provide after-hours support and weekend monitoring as required.
  • Execute complex tasks with minimal supervision.

Your Qualifications
  • Strong attention to detail, multitasking abilities, and a passion for IT are essential.
  • Flexibility to adapt to diverse situations and extended work hours is necessary.
  • This role demands a blend of technical expertise and interpersonal skills to manage multiple tasks effectively.

What We Offer

At Courser, we prioritize the growth and development of our employees, providing comprehensive training, mentorship, and opportunities for advancement. We foster an environment that encourages innovation and challenges conventional practices.


Benefits Overview
  • Comprehensive benefits package, including health, dental, vision, and life insurance.
  • 401k matching program.
  • Unlimited approved PTO after one year of service.
  • Ten paid holidays, including a floating holiday.
  • Gym membership reimbursement.
  • Amazon Prime reimbursement.
  • 40 hours of paid volunteer time.
  • Paid parental leave.
  • Financial support for certifications.
  • Opportunities for learning and professional development.

Powered by Courser



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