Administrative Support Specialist

4 weeks ago

Dearborn, Michigan, United States Bora Bora Smoothie Cafe Full time

**Job Summary:**

The Administrative Support Specialist will provide administrative support to the IT department at Bora Bora Smoothie Cafe, assist in the coordination of IT-related projects, and ensure efficient operation of IT systems and processes. This role requires strong organizational skills, attention to detail, and the ability to handle multiple tasks simultaneously in a fast-paced environment.

**Key Responsibilities:**

  • **Administrative Support:**
    • Provide general administrative support to the IT department, including scheduling meetings, preparing reports, and managing correspondence.
  • **Project Coordination:**
    • Assist in the coordination and management of IT projects, ensuring timelines and milestones are met.
  • **Documentation Management:**
    • Maintain and organize IT documentation, including system configurations, user manuals, and project plans.
  • **Inventory Management:**
    • Monitor and manage IT inventory, including hardware and software assets, ensuring adequate stock levels and proper documentation.
  • **Help Desk Support:**
    • Assist in providing first-level technical support to staff, logging issues, and escalating complex problems to the appropriate IT personnel.
  • **Vendor Coordination:**
    • Coordinate with IT vendors and service providers, ensuring timely delivery of services and resolving any issues that arise.
  • **System Maintenance:**
    • Assist with routine system maintenance tasks, such as updates and backups, under the guidance of IT professionals.
  • **Data Management:**
    • Support data entry, data cleansing, and data analysis tasks as required by the IT department.
  • **Compliance:**
    • Ensure compliance with company policies and procedures related to IT operations and data security.

**Requirements:**

  • **Experience:**
    • Previous experience in an administrative or IT support role is preferred.
  • **Skills:**
    • Proficiency in Microsoft Office Suite, familiarity with IT systems and software, strong organizational and multitasking abilities.
  • **Education:**
    • A bachelor's degree in Information Technology, Computer Science, or Business Administration is preferred.
  • **Attributes:**
    • Excellent communication skills, attention to detail, problem-solving skills, and the ability to work independently and collaboratively.

**Preferred Qualifications:**

  • Experience with IT project management tools and software.
  • Basic understanding of networking, hardware, and software troubleshooting.
  • Previous experience in an IT department or technology-focused organization.

**Physical Requirements:**

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

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