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Ecommerce Governance Specialist
2 months ago
About TikTok
TikTok stands as the premier platform for short-form mobile video, dedicated to inspiring creativity and delivering joy.
With global headquarters in Los Angeles and Singapore, TikTok operates in various major cities worldwide.
Why Work With Us
At TikTok, creation is at the heart of our mission. Our platform is designed to nurture creativity, and this ethos extends to our teams.
We collectively strive to inspire creativity and spread joy, a mission that drives our daily efforts.
Every challenge we face is viewed as an opportunity for learning, innovation, and collective growth.
We reject the status quo and embrace courage in all endeavors.
At TikTok, collaboration and growth are fundamental to our impact—benefiting ourselves, our organization, and the communities we engage with.
About the Team
The Ecommerce Governance and Experience team operates globally, ensuring our marketplace remains safe and reliable for users, sellers, and creators alike.
We prioritize user satisfaction and develop policies, rules, and systems to maintain quality.Responsibilities
- Collaborate on cross-functional projects within the investigations, analytics, and risk management sectors, effectively navigating complexities to drive meaningful outcomes. Formulate requirements and work alongside Product teams to implement solutions.
- Address sensitive and critical escalations, assessing and enforcing our strategies and TikTok Shop policies while considering our regulations, business implications, and local market dynamics. Serve as a subject matter expert on the Creator and Content landscape, providing authoritative insights across functions.
- Partner with Policy Strategists to perform root cause analyses on emerging trends and escalations, document findings, and propose enhancements for policies and strategies.
- Analyze user behavior to identify anomalies and develop regulations, models, and risk control strategies addressing content violations based on business needs.
- Monitor industry trends, gather and present valuable insights, and continuously refine relevant processes.
Minimum Qualifications
- A minimum of 2 years of hands-on experience in ecommerce governance, analytics, online operations, social media management, or research.
- Proficient in analyzing, manipulating, and deriving insights from both quantitative and qualitative data. Familiarity with analytical tools such as Excel or SQL is advantageous.
- Proven analytical thinking and problem-solving capabilities.
- Experience in project management and coordination with diverse cross-functional regional partners.
- Strong work ethic with a demonstrated ability to thrive in ambiguous situations, managing multiple priorities in a fast-paced, evolving environment.
We are committed to celebrating diverse voices and creating an environment that mirrors the communities we serve.
TikTok is also committed to providing reasonable accommodations during our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs, or other legally protected reasons.
