Product Manager

4 weeks ago

Seattle, Washington, United States Tik Tok Full time
About the Role:

The Ecommerce Governance and Experience team at TikTok is responsible for ensuring our marketplace is safe and trustworthy for users, sellers, and creators. As a Product Manager, you will work with internal teams to build safety product features and strategies, focusing on governance and ecosystem features, technical strategies to improve TikTok shopping, and methods to detect and address risky behaviors and actors in TikTok's Ecommerce ecosystem.

Responsibilities:
  • Lead the development and refinement of the overall framework and content for consumer audience mapping, focusing on metrics and data sentiment systems.
  • Construct systems that necessitate moderation and NLP processed results by crawling diverse texts and Voice of Customer (VOC) data from the platform.
  • Conduct in-depth analysis of different user segments' experience demands and concerns, leveraging VOC data.
  • Generate comprehensive analytical reports and insights for optimization strategies.
  • Drive the implementation of VOC-driven initiatives to enhance the user experience, collaborating closely with moderation and NLP teams.
  • Develop and refine processes for effectively utilizing VOC insights in product improvements.
  • Characterize and prioritize the needs for improving the experience of various user segments, developing optimization strategies related to service capabilities, rights protection, and mental development.
  • Aim to accelerate growth rates, minimize attrition, and elevate user satisfaction on the TikTok e-commerce platform.
  • Oversee the management of the operational team responsible for analyzing user experience, focusing on VOC data utilization and moderation-related processes.
Qualifications:
  • Strong planning capabilities, encompassing both business and team planning.
  • Experience in moderation strategies, NLP, and working closely with algorithm teams.
  • Previous roles involving VOC data analysis and its application in product development and user experience enhancements.
  • Strong logical thinking, acute insight, and a keen sense of user experience.
  • Proven experience in building metrics and data sentiment systems utilizing VOC data and NLP processed results.
  • Proficiency in various online and offline user research methodologies, especially in collecting and analyzing VOC data.
  • Advanced data processing, mining, and analytical capabilities with a high sensitivity to data.
  • Expertise in VOC-driven strategies for experience enhancement, mental development, and successful implementation methodologies.
  • Excellent communication and coordination skills.
  • Proven ability to organize and coordinate complex inter-departmental projects with a results-driven approach.
  • Bachelor's degree or higher.

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