Ecommerce Governance and Experience Lead

3 weeks ago


Seattle, Washington, United States Tik Tok Full time

About the Role

We are seeking a highly skilled Ecommerce Governance and Experience Lead to join our team at TikTok. As a key member of our Ecommerce Governance and Experience team, you will be responsible for ensuring our marketplace is safe and trustworthy for our users, sellers, and creators.

Key Responsibilities

  • Develop and implement governance and ecosystem features to improve TikTok shopping, including technical strategies to detect and address risky behaviors and actors.
  • Lead the development and continuous refinement of the overall framework and content for consumer audience mapping, focusing on metrics and data sentiment systems.
  • Construct systems that necessitate moderation and NLP processed results by crawling diverse texts and Voice of Customer (VOC) data from the platform.
  • Conduct in-depth analysis of different user segments' experience demands and concerns, leveraging VOC data.
  • Drive the implementation of VOC-driven initiatives to enhance the user experience, collaborating closely with moderation and NLP teams.

Requirements

  • Strong planning capabilities, encompassing both business and team planning.
  • Previous roles involving VOC data analysis and its application in product development and user experience enhancements.
  • Proven experience in building metrics and data sentiment systems utilizing VOC data and NLP processed results.
  • Proficiency in various online and offline user research methodologies, especially in collecting and analyzing VOC data.
  • Advanced data processing, mining, and analytical capabilities with a high sensitivity to data.

About TikTok

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe, and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.


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