TikTok Ecommerce Governance and Experience Product Manager

3 weeks ago

Seattle, Washington, United States Tik Tok Full time

About the Role:

The Ecommerce Governance and Experience team at TikTok is a global team responsible for ensuring our marketplace is safe and trustworthy for users, sellers, and creators. We prioritize user satisfaction and develop policies, rules, and systems to maintain quality.

As a product manager on our E-Commerce team, you will collaborate with internal teams to design safety product features and strategies. Your focus will be on governance and ecosystem features, technical strategies to enhance TikTok shopping, and methods to detect and address risky behaviors and actors in our Ecommerce ecosystem.

Key Responsibilities:

  • Develop and refine the overall framework and content for consumer audience mapping, focusing on metrics and data sentiment systems.
  • Construct systems that require moderation and NLP processed results by analyzing diverse texts and Voice of Customer (VOC) data from the platform.
  • Conduct in-depth analysis of user segments' experience demands and concerns, leveraging VOC data.
  • Generate comprehensive analytical reports and insights for optimization strategies.
  • Drive the implementation of VOC-driven initiatives to enhance the user experience, collaborating with moderation and NLP teams.
  • Develop and refine processes for effectively utilizing VOC insights in product improvements.
  • Characterize and prioritize user segment needs for improving the experience, developing optimization strategies related to service capabilities, rights protection, and mental development.
  • Oversee the management of the operational team responsible for analyzing user experience, focusing on VOC data utilization and moderation-related processes.

Requirements:

  • Strong planning capabilities, encompassing business and team planning.
  • Experience in moderation strategies, NLP, and working closely with algorithm teams.
  • Previous roles involving VOC data analysis and its application in product development and user experience enhancements.
  • Strong logical thinking, acute insight, and a keen sense of user experience.
  • Proven experience in building metrics and data sentiment systems utilizing VOC data and NLP processed results.
  • Proficiency in various online and offline user research methodologies, especially in collecting and analyzing VOC data.
  • Advanced data processing, mining, and analytical capabilities with a high sensitivity to data.
  • Expertise in VOC-driven strategies for experience enhancement, mental development, and successful implementation methodologies.
  • Excellent communication and coordination skills.
  • Proven ability to organize and coordinate complex inter-departmental projects with a results-driven approach.
  • Bachelor's degree or higher.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe, and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. We are passionate about this and hope you are too.

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