Front Office Support Specialist

4 weeks ago


Provo, Utah, United States The Boyd Group Full time
About The Boyd Group

The Boyd Group is a leading provider of auto glass repair and replacement services. As a Customer Service Representative, you will play a critical role in delivering exceptional customer experiences and supporting the success of our team.

Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for handling customer inquiries, scheduling appointments, and providing quotes for our services. You will also work closely with our auto glass technicians to ensure seamless communication and efficient service delivery.

Key Responsibilities
  • Customer Service: Professionally handle customer interactions, both in person and over the phone, to provide exceptional service and resolve issues in a timely manner.
  • Scheduling and Coordination: Schedule customer appointments and coordinate with auto glass technicians to ensure efficient service delivery.
  • Quote and Sales: Provide quotes for our services and follow up with customers to ensure satisfaction.
  • Communication: Maintain regular communication with auto glass technicians and other team members to ensure seamless service delivery.
  • Process Improvement: Identify opportunities for process improvement and implement changes to enhance customer satisfaction and team efficiency.
Requirements
  • Customer Service Experience: 1+ year of experience in a customer-facing role, preferably in the auto glass industry.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers and team members.
  • Organizational Skills: Highly organized and able to prioritize tasks to meet deadlines.
  • Technical Skills: Proficient in using technology to manage customer interactions and data entry.
  • Teamwork: Ability to work collaboratively with team members to achieve common goals.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Team Environment: A collaborative and supportive team environment.

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