Customer Support Specialist
3 hours ago
Vivint is seeking a highly motivated and customer-focused Customer Support Specialist to join our Account Management Innovation (AMI) team. As a key member of our front-line team, you will be responsible for providing world-class customer service to our customers nationwide.
Our team is dedicated to ensuring the smooth transition of our customers from the point of sale to installing their equipment. We are looking for individuals who are passionate about delivering exceptional customer experiences and are committed to meeting our team and department goals.
Responsibilities- Provide inbound and outbound customer support via phone and other communication channels
- Handle customer inquiries and resolve issues in a timely and professional manner
- Work collaboratively with our sales and support teams to ensure seamless customer experiences
- Meet or exceed performance metrics and sales targets
- Participate in ongoing training and development to improve customer service skills and product knowledge
- Competitive hourly rate of $15.00 plus commissions and weekly performance bonuses
- Paid training and ongoing development opportunities
- Full-time employment with a variety of schedules available
- Additional $0.50 per hour for bilingual Spanish/English speakers
- A dynamic and supportive work environment with opportunities for growth and advancement
- High school degree or equivalent required
- Ability to work on-site at our Provo location
- Ability to work designated shift full-time
- Proficient with essential computer functions and ability to utilize software, databases, scripts, and other tools appropriately
- Ability to pass a background check and receive an Alarm License upon offer
- Bilingual in Spanish and English, preferred
Vivint is a leading smart home company dedicated to redefining the home experience with intelligent products and services. We are committed to creating a safer, more sustainable, and more connected world for our customers. Join our team and be part of a dynamic and innovative company that is shaping the future of home automation and security.
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