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Client Engagement Specialist

2 months ago

Midvale, Utah, United States XIDAX LLC Full time

Xidax is actively seeking a Client Engagement Specialist to join our dynamic team. At Xidax, we embrace a unique work culture where every role contributes to delivering exceptional technological experiences.

We are in search of a dedicated and proficient Client Engagement Specialist who will be instrumental in boosting customer satisfaction, delivering technical assistance, and ensuring a remarkable computer purchasing journey. The ideal candidate will possess a solid foundation in customer service, technical support, and sales. We are expanding our team and looking for individuals who are committed to providing top-tier service. Join Xidax, a frontrunner in high-performance computing.

Xidax stands at the forefront of innovation in the computer sector, committed to offering superior technology solutions to our clientele. Our goal is to provide outstanding customer experiences and state-of-the-art products that cater to the varied needs of our customers.

ROLE RESPONSIBILITIES:

  • Deliver customer support across multiple channels (phone, email, chat) to troubleshoot technical issues and address sales inquiries.
  • Identify and present customers with advantageous sales solutions and financing alternatives.
  • Resolve inquiries related to billing, services, and other concerns.
  • Guide customers in selecting new computers or upgrading components.
  • Close new sales by matching customers with suitable products and services.
  • Maintain comprehensive records of customer interactions and transactions, including inquiries, complaints, and resolutions.
  • Stay informed about product knowledge and industry trends to effectively assist and advise customers.
  • Collaborate with sales and technical teams to enhance customer service and sales strategies.
  • Engage in training sessions to improve product knowledge and customer service capabilities.
DESIRED ATTRIBUTES:
  • Exceptional phone presentation and communication abilities.
  • Minimum of 2 years in Customer Relations.
  • Comfortable working with sales and managing customer accounts.
  • Typing speed of 40+ wpm.
  • Familiarity with current PC hardware.
  • Availability for full-time work with flexible scheduling, including weekends.
  • Strong understanding of computer hardware and software.
  • Excellent communication and interpersonal skills.
  • Aptitude for troubleshooting technical issues and providing clear guidance to customers.
  • Strong organizational skills and attention to detail.
  • Ability to work independently as well as collaboratively.
  • High school diploma or equivalent; a degree in a related field is advantageous.
WHAT WE PROVIDE:
  • Starting pay of $13.00 per hour plus bonuses.
  • Average tenured employees earn $20 per hour.
  • A vibrant culture where we value our employees; we work hard and play hard.
  • Performance-based bonuses.
  • Quality training from industry leaders.
  • Employee discounts on computer products and services.
  • Eligibility for full medical, dental, and vision insurance after two months, among other benefits.
  • Complimentary refreshments.

Xidax is dedicated to equal employment opportunities and employs individuals without regard to any legally recognized protected class, including but not limited to: veteran status, race, color, religion, sex, national origin, age, and physical or mental disability.