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Client Support Specialist
2 months ago
Xidax is actively seeking a dedicated Customer Experience Representative to enhance our customer engagement efforts. At Xidax, we are committed to crafting an unparalleled technological journey for our clients.
We are looking for an enthusiastic and capable Customer Experience Representative who will significantly contribute to improving customer satisfaction, delivering technical assistance, and ensuring a remarkable computer purchasing experience.
Key Responsibilities:
- Deliver customer support through multiple channels (phone, email, chat) to address technical challenges and respond to sales inquiries.
- Identify and present customers with advantageous sales solutions and financing options.
- Resolve inquiries related to billing, services, and other concerns.
- Assist customers in selecting new computers or upgrading components.
- Close new sales by aligning customer needs with appropriate products and services.
- Maintain comprehensive records of customer interactions and transactions, including inquiries, complaints, and resolutions.
- Stay informed about product knowledge and industry trends to effectively assist and advise customers.
- Collaborate with sales and technical teams to enhance customer service and sales strategies.
- Participate in training sessions to improve product knowledge and customer service skills.
Desired Attributes:
- Exceptional phone presentation and communication abilities.
- Minimum of 2 years in Customer Relations.
- Comfortable engaging with sales and managing customer accounts.
- Typing speed of 40+ wpm.
- Familiarity with current PC hardware.
- Ability to work full-time with flexible schedules based on company needs, including weekends.
- Excellent communication and interpersonal skills.
- Capability to troubleshoot technical issues and provide clear guidance to customers.
- Strong organizational skills and attention to detail.
- Ability to work independently and collaboratively within a team.
- High school diploma or equivalent; a degree in a related field is advantageous.
What We Provide:
- Starting compensation of $13.00 /hr plus bonuses.
- Average earnings for tenured employees reach $20 per hour.
- A vibrant workplace culture that values our employees. We emphasize hard work and enjoyment.
- Performance-based bonuses.
- Quality training opportunities with industry leaders.
- Employee discounts on computer products and services.
- Eligibility for full medical, dental, and vision insurance after two months, among other benefits.
- Complimentary refreshments available.
Xidax is dedicated to equal employment opportunities and employs individuals without regard to any legally recognized protected class, including but not limited to: veteran status, race, color, religion, sex, national origin, age, and physical or mental disability.