Technical Support Specialist

1 week ago

Chicago, Illinois, United States CME Group Full time
Job Title: Technical Support Specialist

The Technical Support Specialist Consultant provides computing support to internal employees, focusing on second-level problem determination, recording, resolution, and escalation of problems when necessary.

They work with users whose issues could not be resolved in the first call and answer initial user calls during peak call times.

The Technical Support Specialist resolves complex problems immediately and identifies those issues that are systemic or require senior-level support involvement.

They utilize problem management databases and help desk systems daily.

Key Responsibilities:
  • Acts as a primary contact for password resets for most internal applications.
  • Determines the appropriate course of action when speaking with a customer, such as which actions would accurately solve their technical problem.
  • Distributes software to workstations upon request and applies knowledge of licensing processes and license tracking.
  • Provides authentication and entitlement credentials for access to the corporate LAN/WAN as necessary.
  • Provides troubleshooting and diagnostics support to record all common customer issues and resolves basic known issues.
  • Troubleshoots all common customer issues, including hardware, software, Internet browser, and remote connectivity issues.
Requirements:
  • Bachelor's Degree, preferably in Computer or Technology, or relevant work experience.
  • Team-oriented individual with strong self-motivation and the ability to work with minimal supervision.
  • Excellent communication skills.
  • Adaptability - responds appropriately and competently to the demands of work challenges when confronted with changes, ambiguity, adversity, and other pressures.
  • Strong problem-solving and troubleshooting abilities.
  • Familiarity with Google Workspace is a plus.
Work Schedule:

Monday - Friday

10:00am - 6:30pm CST

Occasional weekend work required

About CME Group:

CME Group is the world's leading derivatives marketplace. But who we are goes deeper than that.

Here, you can impact markets worldwide, transform industries, and build a career shaping tomorrow.

We invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small.

Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.

We embrace our employees' diverse experiences, cultures, and skills and work to ensure that everyone's perspectives are acknowledged and valued.

As an equal opportunity employer, we recognize the importance of a diverse and inclusive workplace and consider all potential employees without regard to any protected characteristic.

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