Technical Support Specialist

2 days ago


Chicago, Illinois, United States Intercom Full time
Job Title: Technical Support Specialist

At Intercom, we're on a mission to make customer support easier and more effective. As a Technical Support Specialist, you'll play a critical role in helping our customers get the most out of our product.

Key Responsibilities:
  • Provide exceptional customer support via phone, email, and chat
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Collaborate with internal teams to identify and implement process improvements
  • Stay up-to-date with product knowledge and provide training to colleagues as needed
What We're Looking For:
  • 1-2 years of technical support experience
  • Strong problem-solving skills and attention to detail
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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