Program Manager, Retail Operations

2 days ago


New York, New York, United States KnitWell Group Full time
About Us

At KnitWell Group, we are a specialty retail operating company comprised of iconic brands in America. Our collective strength lies in our commitment to creating exceptional products, providing memorable experiences, and achieving superior results.

Job Description

We are seeking a highly skilled Manager to support the Sr. Director, Customer Experience & Store Communications with developing, implementing, and sustaining programs aimed at differentiating the retail store experience. These programs will focus on engaging our in-store customer through meaningful experiences that will build long-term relationships with their local store.

The ideal candidate will have a passion for the retail experience, a strong background in strategic planning, program management skills, as well as experience with writing behavioral training. Key responsibilities include:

  • Leading the organization and implementation of strategic programs that support our store teams in cultivating a relationship-based customer experience.
  • Partnering extensively with the Customer Experience team to manage the change management process associated with these programs by creating training and communications to ensure successful adoption within our field organization.
  • Outlining ongoing engagement plans and building supporting resources to strengthen selling behaviors and deliver consistent results, with a priority focus on Associate-to-Customer clienteling efforts and how that comes to life by brand.
Required Skills and Qualifications

The ideal candidate will possess:

  • 5+ years' experience in a corporate environment with exposure to retail operations, strategic planning, and customer experience.
  • Bachelor's degree or equivalent work experience in Business, Communications, Marketing, or Brand Strategy.
  • Organized, self-motivated, resourceful individual who can think creatively and holistically.

This role offers a competitive salary range of $95,000 - $102,000 and opportunities for professional growth and development.



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