Retail Operations Manager

14 hours ago


New York, New York, United States Warby Parker Full time

**Company Overview**

Warby Parker is a leading retailer of eyewear, committed to delivering exceptional customer experiences. As a Service Excellence Director, you will play a pivotal role in shaping the company's retail strategy and driving business growth.

**Estimated Salary: $65,000 - $85,000 per year**

Job Description:

We are seeking a highly skilled Retail Operations Manager to oversee the daily operations of our stores. In this role, you will be responsible for ensuring seamless customer experiences, managing inventory levels, and implementing processes that drive sales growth.

Key Responsibilities:

Communicate Warby Parker's values and brand philosophy to customersOwning troubleshooting for our point-of-sale systemOversee the store's inventory management proceduresDevelop new processes that improve Warby Parker's ability to serve customers and optimize their shopping experiencesManage and implement daily zoning schedulesOpen and close the storeLead meetings at the beginning of shifts and at the end of the day, plus roundtables and other meetings as neededDirect a team of 8-10 team members, consistently demonstrating what great service looks likeHelp conduct team members' biannual performance reviews with the Store Leader and Associate Store LeaderAssist with new hire on-boarding and ongoing training

Requirements:

To succeed in this role, you must have:

  • Steeped in Retail experience, with 1+ year in a management position
  • Equipped with exceptional interpersonal skills
  • Backed by managerial experience in sales or operations at a complex, customer-focused retailer
  • A self-starter with an entrepreneurial spirit
  • Eager to learn new skills
  • An upbeat and empathetic team player
  • Driven to do what it takes to be a top performer time and time again-and help your teammates reach their targets along the way
  • Able to bring a positive, fun energy to the workplace, even when working long hours

Benefits:

As a full-time employee, you will enjoy a range of benefits, including:

  • Health, vision, and dental insurance
  • Life and AD&D Insurance
  • Paid time off
  • Paid Holidays
  • Retirement savings plan with a company match
  • Parental leave (non-birthing parents included)
  • Short-term disability
  • Employee Assistance Program (EAP)
  • Bereavement Leave
  • Optical Education Reimbursement
  • Snack Pantry


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