Retail Operations Manager

3 days ago


New York, New York, United States Catbird Full time

We are seeking an experienced Retail Operations Manager to join our team in NYC. As a key member of our store operations team, you will be responsible for overseeing the daily activities of our sales staff and ensuring that our high standards of customer service and quality are consistently met.

About Catbird

Founded in Brooklyn, NY, Catbird is a premier destination for gifts and jewelry. Our stores and website offer a curated selection of designers, including our own in-house line of jewelry made in our Brooklyn studio using ethically sourced materials and conflict-free stones.

We value diversity, equity, and inclusion in our organization and strive to create a welcoming environment for all customers and employees. We believe in treating everyone with respect, kindness, and honesty.

Key Responsibilities
  • Provide exceptional customer service to create a positive buying experience for our customers.
  • Maintain our high-quality standards and consistency despite a fast-paced environment.
  • Assist managers with receiving, pricing, displaying, cleaning, and maintaining inventory throughout the store.
  • Supervise and train Sales Associates to ensure they meet our customer service expectations.
  • Open and close the store, and serve as a point person for processes and procedures.
Requirements
  • Leadership experience in retail required.
  • Ability to prioritize tasks during busy periods.
  • Flexibility regarding scheduling and location.
  • Jewelry experience is a plus.
  • Strong customer service skills and a pleasant demeanor are essential.
Benefits

We offer competitive compensation, premium weekend pay, and monthly bonus incentives.

Salary Estimate

The estimated salary for this position is $65,000 - $80,000 per year, based on industry standards and location.



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