Retail Operations Manager

5 days ago


New York, New York, United States Gap Inc. Full time
About Old Navy

We're a fashion-forward company that's changing the game. Our mission is to democratize fashion and make shopping fun again. We're a team of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves.

About the Role

As an Assistant Manager, you'll set the tone for the store and the team, helping to bring our brand to life for our customers. You'll be responsible for driving profitable sales growth through all aspects of the store, including customer and product operations, merchandising, and talent development.

Key Responsibilities
  1. Support Strategies and Processes to drive store sales and deliver results through a customer-centric mindset.
  2. Recruit, Hire, and Develop highly productive Brand Associate and Expert teams.
  3. Own Assigned Area of Responsibility and implement action plans to maximize efficiencies and productivity.
  4. Perform Service Leader Duties and ensure consistent execution of standard operating procedures.
  5. Represent the Brand and understand the competition and retail landscape.
  6. Promote Community Involvement and leverage omni-channel to deliver a frictionless customer experience.
About You

We're looking for a current or former retail employee with 1-3 years of retail management experience. You should be a high school graduate or equivalent, with strong communication skills and the ability to effectively interact with customers and your team to meet goals.

We're passionate about retail and thrive in a fast-paced environment. You should be driven by metrics to deliver results to meet business goals, determined to effectively lead and inspire others to learn and grow through coaching and mentoring.

Able to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight, and weekend shifts. Able to utilize retail technology and maneuver around the sales floor, stockroom, and office while lifting up to 30 pounds. Ability to travel as required.

Benefits at Old Navy

We offer a range of benefits, including:

  • Merchandise Discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic, and Athleta, and 30% off at Outlet for all employees.
  • Competitive Paid Time Off Plan in the industry.
  • Employee Stock Purchase Plan and comprehensive benefits package.


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