Principal Product Owner for Billing

2 weeks ago

Tennessee, United States WP Engine Full time
About the Role

We are seeking a highly motivated and experienced Transformation Leader to join our Business Transformation team at WP Engine. As a Principal Product Owner for Billing & Invoicing, you will play a critical individual contributor role in transforming our core business processes.

Key Responsibilities
  • Lead Design Thinking workshops to develop problem statements, minimum viable product definitions, and digital transformation roadmaps.
  • Collaborate with experience design teams to conduct persona research, market research, create persona profiles, develop journey maps, high-fidelity prototypes, and wireframes that deliver addictive wow experiences.
  • Drive software development teams to deliver products that increase customer satisfaction, operating efficiency, increase sales revenue, and reduce operating expenses.
  • Lead process engineers focused on operational effectiveness and skilled in value metrics, value insights, and business process transformation, to analyze future state benefits, develop business cases, and provide continuous improvement insights and data.
  • Work with engineering to define, optimize, and evolve the solution from MVP to future state.
  • Manage product and sprint backlogs, and facilitate continuous improvements in agile maturity and higher velocity.
  • Keep abreast with Agile/Scrum best practices and new trends.
  • Lead the breakdown of strategies and business objectives into small rapidly deliverable value and/or experiments.
  • Deliver product outcomes on regular short cycles, while aligning rolling 4-8 week product plans with longer term product vision and strategy.
  • Act as a product evangelist through thought leadership, speaking, and engagement with industry communities.
  • Work cross-functionally with internal partners to create clarity, collaboration, alignment, and force behind our objectives and product plan.
  • Assess value, develop cases, prioritize stories, epics, and themes to ensure work focuses on those with maximum value that are aligned to WP Engine's strategy.
  • Proactively ensure a well-defined task backlog for agile development teams.
  • Collaborate with development teams to manage the overall delivery, timeline, and quality.
  • Define and execute adoption strategies, incentives, and campaigns to drive value realization.
  • Work with the training and change resources to craft product training criteria, curriculum, content, and oversee the delivery of training.
  • Recruit, coach, and retain top product management, process engineering, and business analyst talent.
  • Promote a culture of accountability, collaboration, innovation, and empathy for the customer.
  • Model a growth-oriented, disruptive, 'blue-sky' mindset where established organization norms are challenged, silos are broken down, and optimal designs are architected.
  • Architect solutions, process, operating models that are optimal; 'blue-sky' designs and take measured compromises to achieve an adoptable design.
  • Continuously monitor adoption of solutions, adjust designs to improve adoption while tracking value delivered and impact to the rule of 40.
  • Advocate for and represent the business transformation organization at the C-level, communicate across functions and leaders.
  • Identify core opportunities for customer journey-enabled growth and operational effectiveness that maximizes the impact on the rule of 40.
Requirements
  • 6+ years of product owner experience focused on Billing, Invoicing, and Configure, Price, Quote (CPQ) for high-tech software-based subscription products, services, bundles, features, entitlements, and subscription-based pricing, billing, and invoicing.
  • Experience with the Netsuite SuiteBilling features, functions, and capabilities as well as Salesforce, Hubspot, LeanData, ZenDesk, Gainsight is a plus.
  • Experience with Sales-Assisted and Self-Service orders is a plus.
  • Bachelor's degree in computer science or equivalent required.
About WP Engine

WP Engine is a leading provider of WordPress hosting and development services. We are committed to delivering high-quality products and services that meet the evolving needs of our customers.

We believe that compensation should be reflective of the impact you have within the organization relative to the market value of your role. The estimated base salary range for this position is $140,000.00 - $210,000.00. Some roles may also be eligible for overtime pay.

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