Pharmaceutical Packaging Support Specialist
4 weeks ago
This position is responsible for providing remote support and troubleshooting automation systems for pharmaceutical aseptic filling machines and production packaging lines.
Key Responsibilities:- Process and solve technically complex customer complaints worldwide and interculturally
- Document in detail the problem-solving process and report updates and solutions
- Analyze malfunctions and troubleshoot for the entire machine range of complex systems
- Provide remote electrical, mechanical, and automation support for Bausch+Stroebel machines
- Work closely with the technical support team in Germany to ensure prompt support for our customers while making sure documentation and change processes are followed
- Service visits at the customer's site are possible during the training phase
- Knowledge of PLC programming (Siemens, Jetter, Allen-Bradley)
- Understanding of PLC-based controllers and functionality
- Background as an automation engineer or comparable knowledge and skills
- Ability to read and understand electrical control system diagrams (control panel wiring diagrams and panel layout drawings)
- Flexibility as well as contractual commitment to a working time model for technical support
- Independent, responsible, and structured
- Posses team spirit as well as solution and customer orientation
- Good communication skills
- Understanding of 21 CFR Part 11, cGAMP, and other regulatory guidance associated with computer/automation-based systems would be preferred
- Bachelor's Degree in Engineering, Computer Science, or related discipline, with a minimum of 3 years of relevant experience performing automation and controls activities or equivalent combination of education and experience
- Understanding and feedback of Input/Output control sequence. Understanding of PLC logic, control loops, and sequencing
- A basic understanding of sequel servers and databases as well as networking is preferred
- Ideally, strong knowledge of Allen Bradley Rockwell and Siemens PLC systems is required
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