Pharmaceutical Packaging Support Specialist

4 weeks ago


Branford, Connecticut, United States Bausch+Stroebel Full time
Job Description

This position is responsible for providing remote support and troubleshooting automation systems for pharmaceutical aseptic filling machines and production packaging lines.

Key Responsibilities:
  • Process and solve technically complex customer complaints worldwide and interculturally
  • Document in detail the problem-solving process and report updates and solutions
  • Analyze malfunctions and troubleshoot for the entire machine range of complex systems
  • Provide remote electrical, mechanical, and automation support for Bausch+Stroebel machines
  • Work closely with the technical support team in Germany to ensure prompt support for our customers while making sure documentation and change processes are followed
  • Service visits at the customer's site are possible during the training phase
Requirements:
  • Knowledge of PLC programming (Siemens, Jetter, Allen-Bradley)
  • Understanding of PLC-based controllers and functionality
  • Background as an automation engineer or comparable knowledge and skills
  • Ability to read and understand electrical control system diagrams (control panel wiring diagrams and panel layout drawings)
  • Flexibility as well as contractual commitment to a working time model for technical support
  • Independent, responsible, and structured
  • Posses team spirit as well as solution and customer orientation
  • Good communication skills
  • Understanding of 21 CFR Part 11, cGAMP, and other regulatory guidance associated with computer/automation-based systems would be preferred
Education and Experience:
  • Bachelor's Degree in Engineering, Computer Science, or related discipline, with a minimum of 3 years of relevant experience performing automation and controls activities or equivalent combination of education and experience
  • Understanding and feedback of Input/Output control sequence. Understanding of PLC logic, control loops, and sequencing
  • A basic understanding of sequel servers and databases as well as networking is preferred
  • Ideally, strong knowledge of Allen Bradley Rockwell and Siemens PLC systems is required


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