Customer Relations Specialist

2 days ago


Branford, Connecticut, United States Orkin Full time
Customer Service Specialist Job Description

At Orkin, we're committed to delivering exceptional service to our customers. As a Customer Service Specialist, you'll play a critical role in ensuring every customer has a positive experience with our company.

Key Responsibilities:

  • Field incoming requests and schedule service visits to minimize drive time and optimize routes.
  • Use your service mindset and empathy to resolve customer issues and maintain high levels of satisfaction.
  • Monitor and update customer databases with accurate information, including call details and payment history.
  • Participate in quality assurance processes and initiatives to ensure exceptional service delivery.

What We Offer:

  • A competitive hourly rate of $20.00 to $22.00.
  • A comprehensive benefits package, including medical, dental, vision, and life insurance.
  • A 401(k) plan with company match and employee stock purchase plan.
  • Paid vacation, holidays, and sick leave.
  • Employee discounts, tuition reimbursement, and dependent scholarship awards.

Why Choose Orkin?

  • We're a global leader in residential and business service provision, with over 120 years of experience.
  • Our industry is growing and recession-resistant, offering a stable career path.
  • We value service-oriented individuals who build loyalty and trust with clients.
  • We're committed to supporting our community and providing opportunities for growth and development.


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