Porting Operations Specialist

1 week ago


Salt Lake, Utah, United States Sorenson Communications Full time
Job Summary

We are seeking a highly detail-oriented and organized Porting Operations Specialist to join our team at Sorenson Communications. As a key member of our customer service team, you will be responsible for ensuring seamless porting experiences for our customers.

Key Responsibilities
  • Porting Operations: Assign and remove local 10-digit telephone numbers to customers as needed, while maintaining accurate and organized records.
  • Porting Coordination: Identify customers who are porting away to a different provider and facilitate the porting process to ensure a smooth transition.
  • Database Management: Maintain the accuracy and integrity of our customer database, ensuring that all information is up-to-date and consistent.
  • Communication: Collaborate with internal teams, including outreach employees and telephone number providers, to ensure effective communication and timely resolution of customer issues.
  • Reporting: Generate daily and weekly reports in Microsoft Excel to track porting activity and identify areas for improvement.
Requirements
  • Education: Bachelor's degree in a related field or equivalent experience.
  • Experience: Minimum 2 years of experience in a similar role, with a strong understanding of porting operations and customer service principles.
  • Skills: Excellent communication and organizational skills, with the ability to work in a fast-paced environment and prioritize multiple tasks.
Working Conditions

This is a full-time position that requires regular and predictable attendance. The ideal candidate will be able to sit for extended periods of time and have the ability to lift up to 20 pounds.



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