Customer Service Representative
1 day ago
Signature Aviation is a leading global aviation services provider with a presence in over 220 locations worldwide. As a Customer Service Representative, you will be part of a team that delivers exceptional customer experiences, ensuring the success of our fixed base operations (FBOs).
Key Responsibilities:
- Provide exceptional customer service, ensuring a warm welcome to Signature Aviation and addressing customer needs promptly and professionally.
- Collaborate with colleagues, customers, and other stakeholders to ensure seamless communication and efficient service delivery.
- Process customer transactions accurately and efficiently, adhering to company procedures.
- Offer additional Signature services to enhance customer satisfaction and loyalty.
- Respond to customer inquiries and concerns in a timely and effective manner.
- Maintain a working knowledge of Signature's facilities, services, and surrounding areas to provide informed assistance to customers.
- Enforce good cleanliness practices and ensure compliance with regulations and policies.
- Provide concierge services, including arranging hotel stays, ground transportation, and catering appointments as requested.
- Assist pilots with access to airport and weather information, portals, and computers.
- Support visitors with luggage and provide assistance with aircraft marshaling, wing walking, and other tasks as needed.
- Adhere to emergency response procedures and ensure the safety of customers and colleagues.
- Recommend improvements to Signature's standards, procedures, and practices to management.
- Exhibit a positive attitude, courtesy, and professionalism at all times.
- Understand and comply with all security protocols, including physical, cyber, and data security.
- Create accurate records of time worked and activities performed.
Job Requirements
- High School diploma or equivalent required.
- Minimum age of 18 years.
- Valid state license required for locations where driving is necessary.
- Professional appearance and ability to pass background checks, drug tests, and obtain an airport security badge.
- Legally authorized to work in the country of employment.
- Ability to complete Signature's training programs and use a computer and email.
- Strong verbal and written English communication skills.
- Ability to work flexible schedules, including nights, weekends, and holidays.
- Ability to perform simple arithmetic and basic computer tasks.
- Preferred: 3-6 months of experience in aviation, FBO, hospitality, customer service, or a related field.
- Preferred: knowledge of radio procedures and protocols.
About Us
At Signature Aviation, we offer a comprehensive benefits package, including medical, dental, and vision insurance, health savings accounts, flexible spending accounts, life insurance, disability insurance, 401(k), and more. We also provide paid time off, paid maternity leave, tuition reimbursement, training and development opportunities, and an employee assistance program.
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