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Director of Operations

2 months ago


Natrona Heights, Pennsylvania, United States Delight Restaurant Group Full time

Job Summary

The Director of Operations will oversee the management of daily operations of a District of 6 restaurants and will be responsible for the performance of 12-13 restaurants. This role will be responsible for growing sales and profits by improving customer satisfaction and human resource management objectives.

Main Responsibilities

  • Ensures proper staffing levels are achieved and maintains ongoing system for recruiting, recognition, and retention of restaurant management.
  • Develops subordinates to maximize their contributions and future promotion opportunities.
  • Ensures all food safety procedures are executed according to Company policies and health/sanitation regulations.
  • Plans and conducts working restaurant visits with all levels of restaurant management to ensure the continual improvement of Quality, Service, and Cleanliness standards.
  • Maximizes sales goals versus budget and prior year, including the monitoring/execution of National and local marketing programs.
  • Maximizes profit goals versus budget and prior year, including the ongoing review of assigned restaurant budgets.

Requirements

  • High School diploma required, College degree preferred.
  • Significant restaurant operations experience in the restaurant industry, multi-unit restaurant management experience required.
  • Ability to learn and apply the standard operating procedures of the Company.
  • Ability to learn and apply HR Policies and Procedures.
  • P&L analysis and corrective measures.
  • Demonstrated experience in Supervisory practices.
  • Demonstrated experience Interviewing and identifying High Performing candidates.
  • Knowledge of applicable Federal, State, and Local employment laws.
  • Ability to execute training and development practices.
  • Demonstrated strong PC skills.
  • Ability to satisfactorily complete recommended training programs such as Serve Safe and Phase Training.
  • Food Safety Certification.

Key Competencies

  • Customer Orientation
  • Performance Management
  • Organizing and Planning
  • Results Orientation
  • Problem Solving/Decision Making
  • Financial Analysis
  • Constructive Conflict
  • Change Mastery
  • Communications Process
  • Discipline Execution
  • Talent Management

Physical Requirements

  • Must be able to stand for long periods of time without a break.
  • Must be able to work in hot and cold environments.
  • Must be able to walk.
  • Must be able to bend and kneel.
  • Must be able to reach and grab.
  • Must be able to work in loud environment.
  • Must be able to see and hear.
  • Must be able to wear a headset to take orders.
  • Must be able to talk.
  • Must be able to smell and taste.
  • Must be able to lift up to 30 pounds.
  • Travel required between restaurants. Some (10%) travel outside of local Area.