Senior Director of Operations

4 weeks ago

Warminster Heights, Pennsylvania, United States Founders Consulting Full time

About the job

Senior Director of Operations

Rullex is a stable and continuously growing company with over 10 years of experience in the telecommunication industry. We are looking for an experienced Senior Director of Operations who can manage the Operations sector and successfully run the Operations division, which will lead to increased organizational productivity and efficiency.

MUST HAVE Macrocell Construction Experience Job Summary:

To successfully develop strategic operation plans for a company and then oversee the implementation and execution of the various efforts associated with the operations plan. Evaluate the results of various operational plans to ensure that the company maintains a good public image and increases overall business productivity.

Duties/ Requirements:

  • Strategic Planning: Collaborate with senior management to develop and implement operational strategies aligned with the company's goals and objectives.
  • Set strategic goals for operational efficiency and increased productivity
  • Process Improvement: Continuously analyze and improve operational processes to enhance efficiency, reduce costs, and maintain high service quality standards.
  • Report on operational performance and suggest improvements
  • Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration
  • Team Leadership: Build and lead a high-performing operations team, providing coaching, mentoring, and support to enhance productivity and employee satisfaction.
  • Resource Management: Oversee resource allocation, including staff, equipment, and facilities, to meet operational demands and budgetary targets.
  • Data Analysis: Utilize data analytics and key performance indicators (KPIs) to monitor operational performance and make informed decisions.
  • Quality Assurance: Establish and maintain quality control procedures to ensure service excellence and customer satisfaction.
  • Coordinate customer service operations and identify ways to ensure customer retention
  • Customer Relations: Collaborate with the sales and customer service teams to understand customer needs and provide solutions that enhance the customer experience.
  • Ensure compliance with local and international laws (e.g. data protection)
  • Oversee the implementation of technology solutions throughout the organization
  • Compliance: Ensure compliance with industry regulations, safety standards, and company policies, mitigating operational risks.
  • Evaluate risk and lead quality assurance efforts
  • Budget Management: Develop and manage the operations budget, tracking expenses and revenue to optimize profitability.

Qualifications:

  • Bachelors degree (or equivalent) in business administration or related field
  • Have 10 years of total experience in the telecommunications industry in the macrocell construction
  • Understanding of customer needs and the ability to align operational processes to enhance the customer experience.
  • Six or more years in a senior leadership role in the telecommunications industry
  • Strong leadership and team management abilities, with a track record of building and leading high-performing teams.
  • Effective communication skills to collaborate with cross-functional teams, senior management, and external partners.
  • Excellent analytical skills to assess and improve operational processes.
  • Budget management skills, including the ability to develop, monitor, and optimize budgets.
  • Strong working knowledge of data analysis and performance metrics, using business management software (ex: SAP, ERP, CRM)
  • Knowledge of industry regulations and compliance standards relevant to the specific service industry.
  • Proven ability to plan and manage operational processes for maximum efficiency and productivity
  • Ability to develop and implement operational strategies aligned with the company's overall goals and objectives.
  • Strong working knowledge of industry regulations and legal guidelines

What we offer:

  • Competitive salary up to $180K
  • Employee Referral Bonus
  • Company provided cell phone
  • Paid PTOs, vacations, holidays
  • Professional growth & Career development
  • Insurance Health Coverage
  • 401K

Schedule:

Hybrid with up to 50% travel. Candidate will work in Corporate Warminster location 3 weeks a month.

Monday - Friday 9:00 am-5:00 pm

WHAT WILL YOU GET?

Company paid medical

Dental insurance Vision insurance 401K Paid holidays Mental Health days Rullex gear Increased knowledge of telecom business excellence Results-driven career growth Our company is rapidly growing, and we pride ourselves on providing quality services to our customers. As the Senior Director of Operations, you would be a key component in promoting our services and guaranteeing continual company growth. You will be given the opportunity to grow with our company to build a stable future for yourself Founders Consulting

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