Director of Customer Service Operations
3 weeks ago
Our client, a leader in restoring health and improving the quality of life for patients with physical disorders, is hiring a Director of Customer Service Operations to join their U.S. team. This role is critical in directing the operations team, streamlining processes, and working with the ERP system. Responsibilities: Lead and manage the operations team of seven direct reports, focusing on talent development, training, and performance improvement to meet organizational goals Oversee the processing of field and hospital orders, ensuring the accurate and timely delivery of products to over 220 distributors and 2,000 hospitals nationwide Drive the implementation of new strategies, standard operating procedures (SOPs), and process improvements that consistently meet or exceed monthly and quarterly revenue targets Manage relationships with third-party logistics (3PL) partners and negotiate shipping rates with FedEx and DHL for both domestic and international shipments Lead key initiatives, including developing sales application to improve sales team performance and updating and managing NDI and GPO master data within the ERP system Oversee daily operations, ensuring high standards of service, accuracy, and efficiency across the department Collaborate cross-functionally with other departments to optimize operational processes and support business objectives Requirements: Proven leadership experience in operations management (3-5 years), preferably in a director-level role or equivalent Strong background in process improvement, ERP systems (NAVISION a plus), and logistics management Excellent team management skills, with a focus on training, development, and team performance Experience negotiating with third-party logistics providers and shipping partners Ability to collaborate with cross-functional teams to achieve operational and organizational goals Strong analytical and strategic thinking skills, with the ability to manage multiple projects simultaneously #J-18808-Ljbffr
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Director of Customer Service Operations
3 weeks ago
Needham, United States King & Bishop Full timeOur client company, a leader in restoring health and improving the quality of life for patients with physical disorders, is hiring a Director of Customer Service Operations to join their U.S. team.This position offers an opportunity to lead a dynamic team and drive significant operational improvements in a fast-paced environment. Enjoy working for an...
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Director of Customer Service Operations
2 weeks ago
Needham, United States King & Bishop Full timeOur client company, a leader in restoring health and improving the quality of life for patients with physical disorders, is hiring a Director of Customer Service Operations to join their U.S. team.This position offers an opportunity to lead a dynamic team and drive significant operational improvements in a fast-paced environment. Enjoy working for an...
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Director of Customer Service Operations
4 weeks ago
Needham, Alabama, United States King & Bishop Full timeAt King & Bishop, we are seeking a highly skilled Director of Customer Service Operations to lead our Customer Service Division. This critical role reports directly to the EVP & GM of Commercial Operations for North America and is responsible for managing 7 direct reports.This position offers an opportunity to drive significant operational improvements in a...
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Director of Customer Service Operations
4 weeks ago
Needham, MA , USA, United States King & Bishop Full timeDirector of Customer Service Operations at King & BishopWe are seeking a seasoned Director of Customer Service Operations to lead our Customer Service Division. This critical role reports directly to the EVP & GM of Commercial Operations for North America and manages a team of seven direct reports.The ideal candidate will have 3-5 years of experience in...
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Director of Customer Service Operations
2 weeks ago
Needham, MA, United States King & Bishop Full timeOur client company, a leader in restoring health and improving the quality of life for patients with physical disorders, is hiring a Director of Customer Service Operations to join their U.S. team.This position offers an opportunity to lead a dynamic team and drive significant operational improvements in a fast-paced environment. Enjoy working for an...
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Customer Service Operations Director
3 days ago
Inver Grove Heights, Minnesota, United States Public Storage Full timeWe are seeking a highly skilled Customer Service Operations Director to join our team at Public Storage. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our facilities.About UsPublic Storage is the self-storage industry leader, known for our commitment to customer...
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Director of Catering Sales
4 days ago
Needham Heights, United States Sheraton Boston Needham Full timeThe Sheraton Boston Needham is currently seeking a dynamic, experienced and motivated individual for the position of Director of Catering! This candidate should demonstrate excellent organizational & communication skills; a strong proficiency in multi-tasking with hospitality sales experience essential. The responsibilities of the Director of Catering...
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Director of Catering Sales
4 days ago
Needham Heights, United States Sheraton Boston Needham Full timeThe Sheraton Boston Needham is currently seeking a dynamic, experienced and motivated individual for the position of Director of Catering! This candidate should demonstrate excellent organizational & communication skills; a strong proficiency in multi-tasking with hospitality sales experience essential. The responsibilities of the Director of Catering...
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Medical Director
4 weeks ago
Needham, Alabama, United States 813 Consultants LLC Full timeJob Summary: We are seeking a highly skilled Medical Director to lead our psychiatric services team. The ideal candidate will have a strong background in general psychiatry and child and adolescent psychiatry, with experience in community mental health services delivery. Key Responsibilities: Direct provision of psychiatric services to clients in our...
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Customer Service Representative
1 month ago
Needham, Massachusetts, United States YMCA of Greater Boston Full timeJob SummaryAs a Customer Service Representative with the YMCA of Greater Boston, you will play a vital role in ensuring a positive and welcoming experience for our members and program participants. Your primary responsibilities will include managing member check-in, enforcing safety protocols, and providing exceptional customer service. You will also be...
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Customer Service Representative
1 month ago
Needham Heights, United States Goldfish Swim School - Needham Full timeJob OverviewAt Goldfish Swim School - Needham, we're seeking a motivated and customer-focused individual to join our team as a Customer Care Team Member. As a key member of our front desk and sales team, you will be responsible for providing exceptional customer service, assisting customers with their needs, and promoting our amazing product.Key...
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Operations Director
23 hours ago
Shaker Heights, United States Arena Technical Resources Full timeArena Technical Resources, LLC - Operations Director - Minneapolis, Minnesota The RAR Operations Director is responsible for leading the animal care and facilities management operations of the department while collaborating with veterinary services to ensure seamless integration of the assigned operations. This position directs daily operations of the RAR...
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needham heights, United States Sheraton Boston Needham Full timeThe Sheraton Boston Needham is currently seeking a dynamic, experienced and motivated individual for the position of Director of Catering! This candidate should demonstrate excellent organizational & communication skills; a strong proficiency in multi-tasking with hospitality sales experience essential. The responsibilities of the Director of Catering...
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needham heights, United States Sheraton Boston Needham Full timeThe Sheraton Boston Needham is currently seeking a dynamic, experienced and motivated individual for the position of Director of Catering! This candidate should demonstrate excellent organizational & communication skills; a strong proficiency in multi-tasking with hospitality sales experience essential. The responsibilities of the Director of Catering...
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Customer Service Representative
4 weeks ago
Needham, United States FedEx Full timeJob Summary: As a Retail Customer Service Associate at FedEx, you will be responsible for providing exceptional customer service and support to our customers. This role involves working in a fast-paced retail environment, assisting customers with their queries, and providing solutions to their problems.Key Responsibilities:Follow instructions from...
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Senior Director of Operations
4 weeks ago
Warminster Heights, Pennsylvania, United States Founders Consulting Full timeAbout the JobSenior Director of OperationsWe are seeking an experienced Senior Director of Operations to manage the Operations sector and successfully run the Operations division, leading to increased organizational productivity and efficiency.To develop strategic operation plans for a company and oversee the implementation and execution of various efforts...
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Customer Service- Bagger
6 months ago
Needham, United States Roche Bros. Supermarkets Full timeOverview: The Bagger provides excellent customer service by efficiently bagging purchases at checkout. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere and treating each and every customer and associate like one of the family! This position starts at $15.00 - $17.56 / hour. Minimum Qualifications:...
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Senior Director of Operations
4 weeks ago
Warminster Heights, Pennsylvania, United States Founders Consulting Full timeAbout the jobSenior Director of OperationsRullex is a stable and continuously growing company with over 10 years of experience in the telecommunication industry. We are looking for an experienced Senior Director of Operations who can manage the Operations sector and successfully run the Operations division, which will lead to increased organizational...
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Customer Service Representative
4 weeks ago
Needham, United States YMCA of Greater Boston Full timeJob SummaryWe are seeking a highly motivated and customer-focused Welcome Center Representative to join our Membership Sales & Service Team at the Charles River YMCA. As a key member of our team, you will be responsible for managing member check-in, adhering to safety protocols, conducting membership and program sales, and providing exceptional customer...
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Card Service Specialist III
7 days ago
Needham Heights, United States Needham Bank Full timeJob DescriptionJOB SUMMARY: The Card Service Specialist will be responsible for processing incoming ATM and Mastercard Debit disputes and fraud claims in compliance with Regulation E, Mastercard and/or PIN networks requirements. The Card Service Specialist will be an integral member of the Card Services team. This individual will support the ongoing...