Health Customer Engagement Manager

2 weeks ago

Arlington, Virginia, United States Hispanic Technology Executive Council Full time
Job Title: Health Customer Engagement Manager

About the Role:

We are seeking a highly skilled Health Customer Engagement Manager to join our team. As a key member of our healthcare team, you will be responsible for leading project workstreams in Customer Experience Transformation projects, ranging from business transformation to technology design and implementation.

Key Responsibilities:

  • Lead project workstreams in Customer Experience Transformation projects, including business transformation, technology design, and implementation.
  • Coach junior team members in the development of deliverables, use of key methodologies/tools, and management of client expectations/relationships.
  • Manage key client stakeholder relationships and communications at the workstream level throughout the project.
  • Facilitate complex meetings, presentations, and workshops to build client commitment for the change.
  • Lead components of consulting transformation work, including assessments, business case and roadmap development, operating model and business process design, use case/business requirement development, and complex implementation efforts.
  • Work with Health Consumer Experience executives to develop points of view, thought leadership, and capabilities that grow Accenture's health consumer experience business.

Why Accenture?

At Accenture, we believe that our people are our greatest asset. We offer a dynamic and inclusive work environment that fosters innovation, creativity, and collaboration. Our team members have access to cutting-edge technology, training, and development opportunities that help them grow professionally and personally.

Requirements:

  • Bachelor's degree in healthcare administration, business, or a related field.
  • Minimum of 5 years of experience leading consumer experience transformation-related initiatives, including both business and technical aspects.
  • Minimum of 5 years of experience in healthcare provider operations and customer experience capabilities, inclusive of one or more of the following: patient access, contact center, digital engagement, and/or CRM.

Bonus Points:

  • Consulting experience at a consulting firm or equivalent in an internal consulting role.
  • CRM experience in healthcare, including use cases/business value as well as vendor platforms such as Salesforce, MS Dynamics.
  • Working knowledge of contact center applications (e.g. CcaaS, WFM, QM).
  • Working knowledge of patient engagement digital solutions (e.g. web/portal, AI/digital assistant).
  • Working knowledge of EHR platforms and capabilities.
  • Experience in process design and optimization; experience working through organizational change.
  • Problem-solving and analytical skills.
  • Masters degree.

Compensation:

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York, or Washington as set forth below.

Role Location Annual Salary Range

California $93,400 to $258,500

Colorado $93,400 to $223,300

District of Columbia $99,500 to $237,800

New York $86,500 to $258,500

Maryland $86,500 to $206,800

Washington $99,500 to $237,800

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