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Customer Relationship Manager

2 months ago

Arlington, Virginia, United States ICF International Inc Full time
Customer Relationship Manager

ICF International Inc is seeking a Customer Relationship Manager to join our team. As a key member of our organization, you will be responsible for developing and implementing strategies to improve customer satisfaction and engagement.

Key Responsibilities:
  • Manage customer feedback and develop mechanisms to analyze and act on customer insights
  • Monitor customer satisfaction and identify areas for improvement
  • Support the implementation and management of a Customer Relationship Management tool
  • Oversee administrative support functions, including process development and data entry
  • Participate in ad-hoc projects and provide general support to the Information team
Requirements:
  • Active TS/SCI or active TS with SCI eligibility
  • Bachelor's degree in business, communications, cybersecurity, or a related field
  • 5+ years of experience in stakeholder engagement plans or organizational change management
  • 1+ years of experience with customer feedback programs
  • Business acumen, organizational change management, and stakeholder management skills
Professional Skills:
  • Excellent written and verbal communication skills
  • Strong formal presentation abilities
  • Project management skills
  • Deductive reasoning, critical thinking, problem-solving, prioritization, and attention to detail

We are an equal opportunity employer committed to hiring regardless of protected characteristics. We offer a collaborative work environment and opportunities for growth and development. If you are passionate about improving customer relationships and have the skills and experience to succeed in this role, we encourage you to apply.