Food Service Operations Manager

6 days ago


Vance, Alabama, United States Sprint Mart Full time
Job Summary

We are seeking a highly skilled and experienced Assistant General Manager to lead our Food Service Operations team at Sprint Mart. As a key member of our leadership team, you will be responsible for driving the success of our food service division, ensuring exceptional customer experiences, and fostering a positive and productive work environment.

Key Responsibilities
  • Food Service Operations
    • Develop and implement effective food service strategies to drive sales growth and customer satisfaction.
    • Manage food service inventory, including ordering, receiving, and stocking.
    • Ensure compliance with food safety and sanitation regulations.
    • Train and develop team members to provide exceptional customer service and food preparation skills.
  • Leadership and Team Management
    • Lead and motivate a high-performing team to achieve sales and customer satisfaction goals.
    • Develop and implement effective training programs to enhance team member skills and knowledge.
    • Conduct regular performance evaluations and provide constructive feedback to team members.
  • Customer Service and Experience
    • Ensure exceptional customer service and experiences in all food service areas.
    • Develop and implement strategies to drive customer loyalty and retention.
    • Monitor and address customer complaints and concerns in a timely and professional manner.
  • Loss Prevention and Control
    • Develop and implement effective loss prevention strategies to minimize inventory shrinkage and theft.
    • Conduct regular inventory counts and investigate discrepancies.
    • Implement controls to prevent cash handling errors and theft.
  • Communication and Collaboration
    • Communicate effectively with team members, management, and vendors to ensure seamless operations.
    • Collaborate with cross-functional teams to drive business results and improve processes.
    • Provide regular updates and reports to management on food service operations and performance.
    Requirements
    • Bachelor's degree in Hospitality, Food Service, or related field.
    • Minimum 3 years of experience in food service management, preferably in a retail or quick-service environment.
    • Proven track record of driving sales growth and customer satisfaction.
    • Excellent leadership, communication, and interpersonal skills.
    • Ability to work in a fast-paced environment and adapt to changing priorities.
    • Flexibility to work evenings, weekends, and holidays as required.
    What We Offer
    • Competitive salary and benefits package.
    • Opportunities for professional growth and development.
    • Collaborative and dynamic work environment.
    • Recognition and rewards for outstanding performance.


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