Service Desk Support Specialist

4 days ago


Cincinnati, Ohio, United States Encore Technologies Full time
Job Summary

We are seeking a highly skilled Service Desk Analyst to join our team at Encore Technologies. As a Service Desk Analyst, you will be responsible for providing front-line support to our customers, resolving technical issues, and ensuring a positive customer experience.

Key Responsibilities
  • Provide technical support to customers via phone, email, and chat
  • Document all customer contacts and issues in our ITSM tools
  • Troubleshoot and resolve technical issues using a knowledge base or support tools
  • Collaborate with other teams to resolve complex issues
  • Participate in ongoing training and professional development to stay up-to-date with the latest technologies
Requirements
  • Associate degree in Information Technology or 2 years equivalent experience in a technology-related field
  • Prior experience in a customer service role
  • Strong verbal and written communication skills
  • Strong problem-solving skills and ability to work in a fast-paced environment
  • Experience with Microsoft operating systems and software
Work Environment

This is a full-time position working in a general office environment. The ideal candidate will be able to work independently and as part of a team, with a strong focus on customer satisfaction and technical expertise.

Encore Technologies is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.



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