Help Desk Specialist
1 day ago
We are seeking a highly skilled and experienced Help Desk Specialist to join our team at Commonwealth Financial Network. As a Help Desk Specialist, you will be responsible for providing technical support to our employees and advisors, ensuring that they have the necessary tools and resources to perform their jobs effectively.
Key Responsibilities:- Provide first-level technical support to home office staff, advisors, and their staff on a wide range of issues and products.
- Prioritize and process help requests to identify and resolve technical issues.
- Utilize technical expertise to troubleshoot basic-to-advanced Windows 10/11 OS and browser problems.
- Experience with Microsoft Office Suite 2016, 2019, and Office 365 functionality and troubleshooting basic connectivity issues.
- Knowledge of Active Directory, Azure, and domain environments.
- Ability to troubleshoot TCP/IP networking issues, including network devices such as printers and scanners.
- 3+ years' experience working in a technical support role.
- CompTIA A+, Microsoft MD-100, or equivalent technical certification preferred.
Commonwealth Financial Network is a leading provider of business solutions for independent financial advisors. We are committed to providing our employees with a positive and inclusive work environment, and we offer a range of benefits and perks to support their growth and well-being.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced Help Desk Specialist looking for a new challenge, please submit your application today.
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