Help Desk Specialist

2 weeks ago


Cincinnati, Ohio, United States Commonwealth Financial Network Full time
About the Role

We are seeking a highly skilled Help Desk Specialist to join our team at Commonwealth Financial Network. As a Help Desk Specialist, you will be responsible for providing exceptional technical support to our employees and advisors, ensuring they have the tools and resources they need to succeed.

Key Responsibilities
  • Provide first-level technical support to home office staff and advisors on a wide range of issues and products
  • Prioritize and process help requests to identify and resolve technical issues
  • Utilize knowledge and experience to troubleshoot basic-to-advanced Windows 10/11 OS and browser problems
  • Experience with Microsoft Office Suite 2016, 2019, and Office 365 functionality and troubleshooting basic connectivity issues
  • Knowledge of Active Directory, Azure, and domain environments
  • Experience in providing mobile device support (iOS, Android)
  • Ability to troubleshoot TCP/IP networking issues, including network devices such as printers and scanners
Requirements
  • 3+ years' experience working in a technical support role
  • CompTIA A+, Microsoft MD-100, or equivalent technical certification preferred
About Commonwealth

Commonwealth Financial Network is a leading independent financial services company that provides a suite of business solutions to over 2,000 independent financial advisors nationwide. We are committed to fostering an environment of excellence, growth, rewards, and fun, which has earned us 44 Best Place to Work awards.

What We Offer
  • A competitive salary range of $52,000.00 - $65,000.00 per year
  • A comprehensive benefits package, including health insurance, 401(k) matching, and tuition reimbursement
  • A hybrid work schedule, allowing for flexibility and work-life balance

We are an equal opportunity employer, making intentional efforts to source talent from all backgrounds. If you are a proactive problem solver with exceptional customer service skills, we encourage you to apply for this exciting opportunity to join our team at Commonwealth Financial Network.


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