Service Desk Support Specialist

2 days ago


Cincinnati, Ohio, United States Encore Technologies Full time
Job Title: Service Desk Analyst

Join Encore Technologies as a Service Desk Analyst and be part of a dynamic team that provides exceptional customer support.

Job Summary

We are seeking a highly skilled and motivated Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing front-line support to customers, resolving technical issues, and ensuring a positive customer experience.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and chat
  • Resolve technical issues related to hardware, software, network, access, and general compute
  • Document all customer interactions and incidents in our ITSM tools
  • Collaborate with internal teams to resolve complex issues and improve processes
  • Participate in ongoing training and development to stay up-to-date with the latest technologies and best practices
Requirements
  • Associate's degree in Information Technology or 2 years of equivalent experience in a technology-related field
  • Prior experience in a customer service role
  • Strong verbal and written communication skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Proficiency in Microsoft Office and IT service management tools
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

At Encore Technologies, we are committed to providing a positive and inclusive work environment that values diversity, equity, and inclusion. We are an equal opportunity employer and welcome applications from qualified candidates from all backgrounds.



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