Customer Support Associate

2 weeks ago


East Lansing, Michigan, United States The Goddard School of Collierville, TN Full time
Client Service Specialist
Our organization is in search of a Client Service Specialist to enhance our Service Department. This role presents a fantastic opportunity for individuals with a background in customer service who are interested in transitioning careers or entering the insurance sector.

The ideal candidates will be enthusiastic, well-organized, and possess outstanding problem-solving abilities.


About Us:
The Goddard School is dedicated to delivering innovative insurance solutions tailored to the healthcare, social service, and real estate sectors.

At the heart of our mission is the commitment to support individuals and their enterprises while safeguarding their livelihoods and assets.

We encourage our team members to pursue growth through personal and professional development opportunities. Our culture promotes active engagement in our communities and industries while maintaining a balance of hard work and enjoyment.

Our employees benefit from:
  • Generous Paid Time Off (4 weeks annually)
  • 401k with company match
  • Health, Dental, and Vision Insurance
  • Disability and life insurance
  • Insurance education bonus program
  • Nationwide travel for client and prospect visits
  • Paid Time Off for Volunteering

Key Responsibilities:
  • Complete insurance applications in collaboration with agency Account Executives.
  • Work alongside Account Executives to prepare insurance summaries, schedules, and proposals.
  • Process certificates of insurance and evidence of property.
  • Assist Account Executives with renewal and new business submissions.
  • Document interactions with clients and carrier personnel in our agency management system.
  • Support the Risk Management team in assembling analyses.
  • Record and document claims within the agency management system.

Qualifications:
Preferred:
  • College Degree or equivalent work experience
  • 1+ years of experience in Property & Casualty Insurance
  • Familiarity with Property & Casualty agency management systems

Required:
  • Proficient in computer usage and standard Microsoft software packages
  • Excellent verbal and written communication skills
  • Creative problem-solving abilities
  • Exceptional time management and attention to detail
  • Michigan/Illinois Property & Casualty license or ability to pass the exam within 30 days of hire


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