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Customer Support Associate

2 months ago

Lansing, Michigan, United States CVS Health Full time
Job Summary

CVS Health is seeking a highly skilled and compassionate Customer Support Associate to join our Worklife team. As a key member of our customer support team, you will be responsible for providing exceptional support to our members by addressing their inquiries, concerns, and needs related to our Worklife Employee Assistance Programs (EAP) and management consultant resources.

Key Responsibilities
  • Call Handling: Determine the purpose of each call by actively listening and interacting with callers, triage calls in a professional and timely manner, and assess client needs to provide accurate and relevant information.
  • Member Support: Research and articulate information regarding pertinent EAP/Worklife services and resources, recognize crisis situations, and evaluate for needed action to minimize risk.
  • Documentation and Data Entry: Enter member information into the appropriate EAP system to initiate cases, document comments and information thoroughly and professionally, and maintain accurate and complete internal documentation of required information.
  • Team Collaboration: Communicate effectively with all internal stakeholders, assist team members with necessary activities to effectively respond to member inquiries, and provide miscellaneous support functions as assigned.
Requirements
  • Experience: 1+ years' experience in a call center environment, preferably in a social, psychological, or human service field providing client support.
  • Education: High School Diploma or equivalent required; Bachelor's degree preferred.
Work Environment

This is a fully remote role, and you will be able to work from anywhere in the U.S. You will need to have a reliable internet connection with a minimum speed of 25mbps/3mbps and a hardwired connection (ethernet connection) is required.

Benefits

CVS Health offers a comprehensive benefits package, including medical, dental, and vision benefits, 401(k) retirement savings plan, employee stock purchase plan, term life insurance, short-term and long-term disability benefits, and paid time off (PTO) or vacation pay.