Restaurant Operations Manager

5 days ago


Allen Park, Michigan, United States Five Guys Full time
About the Role

As a Shift Manager at Five Guys, you will be responsible for leading a team of crew members and shift leaders to deliver exceptional customer service and maintain high-quality food products. You will be trained to perform all duties of a crew member and shift leader, with additional responsibilities for directing daily restaurant operations in the absence of the General Manager.

Key Responsibilities
  • Lead a team of crew members and shift leaders to achieve sales and customer satisfaction goals.
  • Ensure compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance, team and inventory management.
  • Train and develop crew members and shift leaders to improve their skills and performance.
  • Manage inventory and supplies to maintain optimal levels and minimize waste.
  • Monitor and maintain a clean and safe work environment.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
What We Offer
  • Competitive base pay and excellent potential bonus.
  • Real work-life hours of operation, with most locations open from 11:00 am to 10:00 pm.
  • Comprehensive and customizable benefits, including medical, dental, vision, and pet insurance.
  • Real career growth opportunities, with plans to open new locations across North America.
  • Secret Shopper bonus plan, with bonuses based on the results of regular visits.
Requirements
  • 1-2 years of supervisory experience in a food service or retail environment.
  • Ability to lead and motivate a team to achieve sales and customer satisfaction goals.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • High school diploma or equivalent required.


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