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Restaurant Operations Manager

2 months ago

Lincoln Park, Michigan, United States Tim Hortons Full time
About the Role

We are seeking a highly motivated and experienced General Manager to lead our quick-service restaurant team at Tim Hortons. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a positive work environment.

Key Responsibilities
  • Leadership and Team Management
    • Recruit, train, and develop a high-performing team of restaurant staff
    • Provide coaching and feedback to team members to ensure excellent customer service and quality standards
    • Lead by example and promote a positive and inclusive work environment
  • Operational Excellence
    • Manage labor costs through effective scheduling and floor management
    • Control food and paper costs using order guides
    • Ensure that product launches and promotions are executed with perfection
    • Monitor and maintain high standards of cleanliness and quality
  • Customer Service
    • Resolve guest issues and work with the team to minimize issues
    • Provide exceptional customer service and ensure a positive guest experience
  • Administrative Tasks
    • Balance cash and complete balance sheets
    • Complete cash reports and related forms
    • Prepare and provide restaurant staff with performance reviews
Requirements
  • Education
    • Secondary (high) school graduation
  • Experience
    • Minimum 2 years experience in the quick-service restaurant industry
  • Skills
    • Excellent written and verbal communication skills
    • Strong leadership and interpersonal skills
    • Customer service mindset
    • Computer skills in Point of Sale System and Microsoft Office - Word, Excel, Outlook
Physical Demands
  • Walking and standing for long periods of time
  • Able to lift and carry up to 45 lbs
  • Able to help as needed in receiving large deliveries up to twice a week
  • Able to transition between cold (e.g. freezer) and hot (e.g. oven) working environments
  • Ability to work under pressure in a high fast-paced environment adhering to tight deadlines
Availability
  • Must be flexible as your work schedule may vary week-to-week based on business needs, while fostering a fair work/life balance