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Team Operations Coordinator

2 months ago

Allen Park, Michigan, United States Nothing Bundt Cakes - 295 Full time
Position Overview

The Nothing Bundt Cakes (NbC) Team Operations Coordinator plays a pivotal role in guiding the team and overseeing daily functions. This encompasses all elements of customer engagement, cake creation, brand representation, and inventory management. The primary goal of this position is to enhance sales and profitability while consistently delivering high-quality cakes and exceptional service in a friendly atmosphere.


Key Responsibilities:
  • Team Engagement
    • Fosters a positive atmosphere by prioritizing customer satisfaction and encouraging team collaboration.
  • Performance Support
    • Assists in clearly communicating performance standards and ensuring effective training for team members.
  • Operational Oversight
    • Monitors team progress and addresses challenges with the support of the Lead Supervisor.
  • Training and Development
    • Facilitates onboarding and ongoing training for new team members to enhance overall performance.
  • Business Management
    • Ensures punctuality for self and team, supporting all bakery opening and closing procedures.
  • Sales and Marketing
    • Engages in community outreach to elevate brand visibility and participate in local events.

Core Values:
  • Commitment to Service
    • Demonstrates dedication to team development and exceptional customer experiences.
  • Drive for Excellence
    • Exhibits a strong commitment to achieving goals and taking full responsibility for outcomes.
  • Building Relationships
    • Creates positive connections and communicates openly with team members and customers.

Qualifications:
  • High school diploma or GED; additional education is advantageous.
  • 1-3 years of experience in customer-facing roles, ideally in a leadership capacity.
  • Proven track record in enhancing customer experiences and guiding team performance.
  • Basic knowledge of Microsoft Office Suite, with a willingness to learn new technologies.

Work Schedule:

Flexibility to work various shifts, including mornings, evenings, weekends, and holidays, as business needs require.


Health and Safety Measures:
  • Mandatory wellness checks and temperature screenings.
  • Face coverings required in all areas.
  • Social distancing protocols in place.