Desktop Support Specialist

19 hours ago


Lansing, Michigan, United States Michigan State University(MSU) Full time
Job Summary

We are seeking a highly skilled Desktop Support Technician to join our team at Michigan State University (MSU). The successful candidate will be responsible for providing technical support for desktops, laptops, and other devices running Windows and Mac OS.

Key Responsibilities
  • Operating system and hardware setup and support for desktops and laptops
  • IT support for printers, scanners, tablets, AV equipment, and other devices
  • IT support of various software and web applications
  • Managing and tracking department software licenses
  • Performing basic updates, file permission setting changes, and Active Directory group maintenance
  • Performing Ethernet and WiFi network troubleshooting and managing network settings on various devices
  • Training and documentation for library employees on various software and hardware
About MSU

Michigan State University is a top 100 global university located in East Lansing, Michigan. We offer a comprehensive benefits package to our employees, including health care, prescription, and dental coverage, as well as a base retirement program with a university matching contribution.

Requirements
  • Knowledge normally acquired in the first two or three years of college, technical, vocational or business school such as an Associate's Degree; one to three years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed OR a Bachelor's Degree; up to six months of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed; or an equivalent combination of education and experience
  • Ability to lift and carry up to 25 lbs.
Desired Qualifications
  • Willingness to continually advance technical skills through self-study
  • Excellent verbal and written communication skills
  • Ability to take ownership of a project and see it through to completion
  • Familiarity with Macintosh operating systems
  • Familiarity with basic Windows Server and Active Directory administration
  • Familiarity with PC and Macintosh hardware and the ability to perform maintenance and service on equipment
  • Competent in supporting scanners, printers, and copiers
  • Familiarity with supporting products such as Outlook, Office 365, Adobe Creative Cloud, and Zoom


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