Head of Zoho Ecosystem Management

4 days ago


New York, New York, United States Ephoca Full time

Job Description:

Ephoca is seeking a highly skilled Head of Zoho Ecosystem Management to join its team. As the primary technical leader, you will be responsible for managing and optimizing the organization's Zoho One ecosystem.

Key Responsibilities:

  1. Platform Leadership & Strategy:
  • Develop and implement a strategic vision for Zoho CRM and the broader Zoho One platform to drive business efficiency and growth.
  • Evaluate and adopt new Zoho features and tools to stay ahead of the competition.
Development & Integration:
  • Create custom Zoho solutions using Deluge scripting, JavaScript, and APIs to enhance workflow efficiency.
  • Integrate Zoho with third-party systems like ERP tools, e-commerce platforms, or accounting software.
Team Collaboration & Leadership:
  • Collaborate with department heads to understand business needs and develop technical solutions.
  • Lead and mentor IT and operations teams to maximize productivity and system usage.
Operational Oversight:
  • Optimize workflows within Zoho CRM to streamline sales, marketing, and inventory processes.
  • Ensure data security and compliance within Zoho and across integrated platforms.
Technical Support & Troubleshooting:
  • Act as the go-to technical expert for troubleshooting and resolving Zoho-related issues.
  • Oversee system maintenance, updates, and performance monitoring.

Requirements:

  • Industry Experience:
    • 5+ years of experience in technology leadership roles within industries like technology startups, enterprise SaaS, or logistics/operations companies.
    • Strong familiarity with the New York business landscape and its fast-paced environment.
  • Technical Expertise:
    • Deep understanding of Zoho CRM, Creator, Analytics, and Inventory.
    • Skilled in backend development, scripting (Deluge, JavaScript), and API management.
  • Leadership & Collaboration:
    • Experience leading cross-functional teams to deliver technology solutions aligned with organizational goals.
    • Proven ability to communicate complex technical concepts to non-technical stakeholders.
  • Problem Solving:
    • A proactive, solutions-oriented mindset to diagnose and resolve system inefficiencies.
  • Availability:
    • Ready to start within a short timeframe and commit to a 60-hour workweek.

Estimated Salary Range: $140,000 - $200,000 per year, based on experience.



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