Director of Technology Operations
4 days ago
About the Role:
Ephoca, a leading provider of innovative solutions, is seeking an experienced Director of Technology Operations to oversee the management and optimization of its Zoho One ecosystem.
Key Responsibilities:
- Platform Leadership & Strategy:
- Architect and execute the strategic vision for Zoho CRM and the broader Zoho One platform to drive business efficiency and growth.
- Lead the evaluation and adoption of new Zoho features and tools to keep the organization at the forefront of technology.
- Development & Integration:
- Develop custom Zoho solutions using Deluge scripting, JavaScript, and APIs to ensure seamless workflows.
- Manage integrations between Zoho and third-party systems like ERP tools, e-commerce platforms, or accounting software.
- Team Collaboration & Leadership:
- Partner with department heads to understand and translate business needs into technical solutions.
- Lead and mentor IT and operations teams to maximize productivity and system usage.
- Operational Oversight:
- Optimize workflows within Zoho CRM to streamline sales, marketing, and inventory processes.
- Ensure data security and compliance within Zoho and across integrated platforms.
- Technical Support & Troubleshooting:
- Act as the go-to technical expert for troubleshooting and resolving Zoho-related issues.
- Oversee system maintenance, updates, and performance monitoring.
Requirements:
- Industry Experience:
- 5+ years of experience in technology leadership roles within industries like technology startups, enterprise SaaS, or logistics/operations companies.
- Strong familiarity with the New York business landscape and its fast-paced environment.
- Technical Expertise:
- Deep understanding of Zoho CRM, Creator, Analytics, and Inventory.
- Skilled in backend development, scripting (Deluge, JavaScript), and API management.
- Leadership & Collaboration:
- Experience leading cross-functional teams to deliver technology solutions aligned with organizational goals.
- Proven ability to communicate complex technical concepts to non-technical stakeholders.
- Problem Solving:
- A proactive, solutions-oriented mindset to diagnose and resolve system inefficiencies.
- Availability:
- Ready to start within a short timeframe and commit to a 60-hour workweek.
Salary: $120,000 - $180,000 per annum, based on experience.
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