Senior Principal Outbound Product Strategist, App Engine

1 week ago


Santa Clara California, United States ServiceNow Full time
Position Overview:


We are looking for a highly skilled Senior Principal Outbound Product Strategist, App Engine to lead customer engagement initiatives related to ServiceNow's GenAI solutions aimed at revolutionizing user experiences with the Now Platform.

This suite of GenAI functionalities is referred to as "Now Assist for Creator."


The focus of this role will be on enhancing customer success through the effective adoption of our GenAI "Now Assist for Creator" features, ensuring that the voice of the customer is effectively communicated to internal teams.

Your contributions will be vital in assisting clients to leverage ServiceNow's innovative GenAI offerings by aligning our diverse solutions with their specific business objectives.

This direct engagement with customers will provide valuable insights into product performance and the strategic direction of our development roadmap, delivering essential feedback to our product and engineering divisions.


Key Responsibilities:
1. Cultivate a comprehensive understanding of our premier GenAI clients, including their use cases, challenges, and success metrics.
2. Assist prominent clients in the adoption of ServiceNow's latest Now Assist for Creator GenAI functionalities.
3. Advocate for the customer perspective to shape product quality and influence roadmap planning.
4. Achieve a high level of technical expertise regarding ServiceNow's GenAI capabilities.
5. Spearhead early access initiatives to assess upcoming product features.
6. Create high-quality technical enablement materials that articulate the unique value of innovations within the Now Assist for Creator suite and support widespread adoption.
7. Gather continuous Voice of Customer (VOC) feedback, along with insights from partners, field teams, support, and business units to guide product strategy and identify candidates for customer programs and references.
8. Develop best practice resources and facilitate quarterly product onboarding sessions to enhance adoption among clients and partners.
9. Manage community engagement and content focused on adoption for the solutions.
10. Establish yourself as a trusted advisor to promote the ServiceNow vision among industry influencers, strategic partners, and analysts.
11. Lead and motivate cross-functional teams to achieve our collective objectives.



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