Guest Service Representative

2 days ago


Flagstaff, Arizona, United States Sonesta International Hotels Full time
Job Summary

The Guest Services Agent is a key member of the hotel team, responsible for delivering exceptional guest experiences and ensuring seamless operations at the front desk. This role requires a high level of customer service skills, attention to detail, and ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Register guests, issue room keys, and provide information on hotel services and room location.
  • Answer phones in a prompt and courteous manner, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Process all cash and credit card transactions accurately and efficiently, maintaining the security of cash, credit card transactions, and guest information.
  • Book guest reservations, process cancellations, revisions, and updates, and up-sell rooms to maximize revenue.
  • Provide exceptional guest service, ensuring that all guests receive a warm welcome, and their needs are met promptly and efficiently.
  • Work collaboratively with other departments to ensure seamless operations and provide a high level of service to guests.
Requirements:
  • High School diploma or equivalent required.
  • One year of previous hotel experience or retail customer service preferred.
  • Ability to speak, read, and write fluent English; other languages beneficial.
  • Professional verbal and written communication skills.
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
Benefits:
  • Medical, Dental, and Vision Insurance.
  • Health Savings Account with Company Match.
  • 401(k) Retirement Plan with Company Match.
  • Paid Vacation and Sick Days.
  • Sonesta Hotel Discounts.
  • Educational Assistance.
  • Paid Parental Leave.
  • Company Paid Life Insurance.
  • Company Paid Short Term and Long Term Disability Insurance.
  • Various Employee Perks and Discounts.
  • Hospital Indemnity.
  • Critical Illness Insurance.
  • Accident Insurance.


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