Customer Service Representative

7 days ago


Flagstaff, Arizona, United States Coconino Community College Full time
Job Summary

We are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative and Axe Throwing Lane Maintenance Specialist. This role requires a strong ability to multitask, work independently, and provide exceptional customer service in a fast-paced environment.

Key Responsibilities
  • Provide top-notch customer service to guests, ensuring a positive experience in our facility.
  • Assist with axe throwing lane maintenance, including fixing, repairing, and building targets to WATL specifications.
  • Operate and maintain equipment, including laser tag, arcade games, and cafe services.
  • Manage and train employees in daily tasks, including scheduling software and phone operations.
  • Work with management to improve facility operations and customer experience.
Requirements
  • Self-directed and able to work independently during slower periods.
  • Ability to switch between tasks quickly and walk quickly across our 12,000 sq. ft. facility.
  • Must obtain a food manager's certification approved by Coconino County.
  • Willingness to learn new skills and adapt to changing situations.
  • Ability to supervise staff and troubleshoot customer situations.
Preferred Attributes
  • Willingness and ability to learn axe lane maintenance, including lifting boards up to 50 lbs. and using drills and impact wrenches.
  • Creative thinking abilities to improve procedures and develop innovative ideas.
What We Offer
  • Opportunity to work with a great team in a fun and exciting environment.
  • Flexible work schedules and opportunities for advancement.
  • Food and activity discounts and participation in WATL League.


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