User Support Specialist

3 days ago


Fort Belvoir, Virginia, United States General Dynamics Information Technology Full time
Job Description

GDIT is seeking a highly skilled User Support Specialist to join our team in Fort Belvoir, VA or Albuquerque, NM. As a key member of our Defense Stockpile Management Systems (DSMS) support team, you will provide critical support to our customers, ensuring the smooth operation of our systems and applications.

Responsibilities
  • Provide immediate support on all nuclear weapons accountability issues identified by users
  • Monitor network systems and provide 24/7 call-in support, including on-call support on weekends and after normal business hours
  • Ensure all problems reported by end users are adequately documented and controlled
  • Perform user account management and advance software installations and upgrades
  • Develop and deliver training materials and conduct training sessions for users
  • Provide technical assistance and support related to computer systems, hardware, and software
  • Access databases using Toad for Oracle and Oracle SQL Plus to research and rectify nuclear weapons accountability issues
  • Provide system updates and statuses to Government leadership
Requirements
  • 5+ years of related experience
  • DOD 8570 IAT Level II certification (e.g. CCNA-Security, Security+ CE, CND)
  • Security Clearance: Fully adjudicated Secret to start with TS/SCI eligibility
  • Nuclear Accountability or reporting experience preferred
What We Offer
  • Full-flex work week to own your priorities at work and at home
  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holidays


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