User Support Specialist
5 days ago
We are seeking a highly skilled User Support Specialist to join our team at General Dynamics Information Technology. As a User Support Specialist, you will be responsible for providing technical assistance and support to users of the Defense Stockpile Management Systems (DSMS) application.
Key Responsibilities- Provide immediate support on all nuclear weapons accountability issues identified by users
- Monitor network systems and provide 24/7 call-in support (on-call support on weekends)
- Ensure all problems reported by end users have been adequately documented and controls exist to escalate issues according to priority
- Perform user account management per the Account Management Plan
- Perform advance software installations and upgrades to operating systems and layered software packages
- Support developing DIAMONDS applications training lesson plans, for initial user and follow-on educational or refresher training
- Provide technical assistance and support related to computer systems, hardware, and software
- Access databases using Toad for Oracle and Oracle SQL Plus to research and rectify nuclear weapons accountability issues
- Provide system updates and statuses to Government leadership via daily stand up meeting with PowerPoint slides and Analysis of Alternatives PowerPoint briefings as needed
- Operate and maintain the necessary procedures, hardware, network connections, and software required to monitor all DSMS systems and trouble tickets from users
- Education and Experience: Technical Training, Certification(s) or Degree, 5+ years of experience
- Required: DOD 8570 IAT Level II (ex. CCNA-Security, Security + CE, CND, etc.)
- Required: Security Clearance: Fully adjudicated Secret to start w/TS SCI eligibility
- Preferred: Nuclear Accountability or reporting experience
As a User Support Specialist at General Dynamics Information Technology, you will have the opportunity to work on a variety of challenging projects and contribute to the success of our team. We offer a competitive salary and benefits package, including medical, dental, and vision insurance, a 401(k) plan, and paid time off. We also offer opportunities for professional growth and development, including training and education programs.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for technology and customer service, we encourage you to apply for this exciting opportunity.
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