Help Desk Support Specialist
4 hours ago
DCS Corp is seeking a skilled Help Desk Support Engineer to provide IT support to local and remote users of an ITIL v4-based logistics management system.
Key Responsibilities:
The ideal candidate will thrive in a team-oriented environment and possess strong analytical, problem-solving skills, and a passion for supporting mission-specific software programs.
Key Functions:
Install, configure, and maintain information technology systems, including desktop computers, laptops, tablets, printers, and related peripherals.
Troubleshoot problems with hardware, software, networking, and related technologies.
Manage and resolve network, domain, or system trouble calls within the IT ticketing system.
Document, track, and monitor problems to ensure timely resolution of service requests, events, incidents, and alerts.
Required Skills:
U.S. citizenship is required due to the sensitivity of customer-related requirements.
BS in Computer Engineering, Computer Science, or Software Engineering plus one year of relevant experience.
Active DoD Secret clearance.
Proven experience with the Windows OS environment, including server and desktop editions.
Proficiency in Microsoft SQL Server with database experience.
Thorough Microsoft Office knowledge.
CompTIA Security+.
Desired Skills:
Understanding of Software.NET technology stacks (C#, ASP.NET and.NET Core Framework).
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills with the capability to interact effectively with stakeholders.
Attention to detail and the ability to accurately document technical issues.
Work well under pressure, demonstrate the ability to multitask, and be able to meet deadlines.
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